Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and WorkwrK ("Company," "we," "us," or "our"), governing your access to and use of the WorkwrK platform, including all associated services, features, content, and applications (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" and "your" shall refer to that organization.

You must be at least 18 years of age to use the Service. By agreeing to these Terms, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

2. Description of Service

WorkwrK is a unified business operating system designed for growing businesses. The platform consolidates multiple operational functions into a single integrated solution, replacing disconnected tools with one cohesive system. The Service includes the following core modules:

• People Management — Centralized employee directory, org charts, role management, and team structures.
• KPI Tracking — Define, assign, and auto-score key performance indicators with real-time progress monitoring.
• Task Management — Structured task creation, assignment, deadlines, and completion tracking across teams.
• SOPs & Playbooks — Standard operating procedures with version control, acknowledgment tracking, and compliance monitoring.
• Performance Reviews — Configurable review cycles with multi-source feedback, composite scoring, and historical tracking.
• Recognition & Rewards — Peer-to-peer recognition, manager shout-outs, and reward programs to reinforce positive behaviors.
• AI Intelligence Layer — AI-powered insights, recommendations, anomaly detection, and predictive analytics across all modules.
• Analytics & Reporting — Cross-module dashboards, custom reports, and data visualizations for informed decision-making.
• Attendance & Leave — Leave management, attendance tracking, and absence analytics.
• Surveys & Feedback — Pulse surveys, engagement tracking, and anonymous feedback channels.
• Goals & OKRs — Objective and key result alignment from company level to individual contributors.
• Integrations & API — Connect with existing tools via pre-built integrations and a developer API.

We reserve the right to modify, update, or discontinue any feature or module of the Service at any time, with reasonable notice to active subscribers where practicable.

3. Account Registration & Security

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to update your account information promptly to keep it accurate and complete at all times.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any API keys. You agree to notify us immediately at legal@workwrk.com if you become aware of any unauthorized access to or use of your account.

You are responsible for all activities that occur under your account, whether or not authorized by you. We shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

Each account is intended for use by a single organization. You may not share your account credentials with individuals outside your organization or allow third parties to access the Service through your account without our prior written consent.

4. Subscription Plans & Billing

The Service is offered under the following subscription plans, billed in Indian Rupees (INR):

• Starter — Designed for small teams getting started with structured operations. Includes core modules with essential features.
• Growth — For scaling businesses that need advanced analytics, performance reviews, and expanded module access.
• Scale — Full platform access with AI intelligence, advanced integrations, priority support, and custom configurations.
• Enterprise — Custom pricing for large organizations requiring dedicated infrastructure, custom SLAs, SSO, advanced security, and a dedicated account manager.

Subscription fees are billed in advance on a monthly or annual basis, depending on the billing cycle you select at the time of purchase. Annual plans are billed as a single upfront payment for the full year.

All fees are exclusive of applicable taxes, including GST, which will be added to your invoice as required by law. You are responsible for providing accurate billing and tax information.

We reserve the right to change our pricing at any time. Any pricing changes will take effect at the start of your next billing cycle following at least 30 days' prior written notice. Continued use of the Service after a price change constitutes your acceptance of the new pricing.

Unless otherwise stated, subscription fees are non-refundable. If you cancel your subscription, you will retain access to the Service until the end of your current billing period. No prorated refunds will be issued for partial billing periods.

5. Free Trial

We offer a 14-day free trial of the Service to new customers. During the trial period, you will have access to the full feature set of the Service as determined by us.

At the end of the 14-day trial, your account will be automatically downgraded unless you select a paid subscription plan and provide valid payment information. Any data entered during the trial period will be retained for a reasonable period to allow you to subscribe, after which it may be permanently deleted.

We reserve the right to modify, limit, or discontinue the free trial offering at any time without prior notice. Each organization is entitled to one free trial only.

6. Data Ownership

You own your data.All data, content, and information that you or your authorized users upload, submit, or generate through the Service ("Customer Data") remains your sole and exclusive property. These Terms do not grant us any ownership rights in your Customer Data.

You grant us a limited, non-exclusive, worldwide license to access, use, process, and store your Customer Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete your Customer Data or when your account is terminated, subject to any retention periods required by applicable law or outlined in these Terms.

Upon termination of your account, you may request an export of your Customer Data in a standard machine-readable format. We will make such data available for export for a period of 30 days following termination, after which we may permanently delete your Customer Data from our systems, except as required by law.

7. Data Processing & Storage

We process and store Customer Data in accordance with our Privacy Policy and applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as applicable).

Customer Data is stored on secure, industry-standard cloud infrastructure. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including encryption at rest and in transit, access controls, and regular security audits.

We do not sell, rent, or trade your Customer Data to third parties. We may use anonymized, aggregated data that does not identify any individual or organization for the purpose of improving the Service, conducting research, and generating industry benchmarks.

We may engage third-party service providers (sub-processors) to assist in delivering the Service. These sub-processors are bound by contractual obligations to protect the confidentiality and security of Customer Data and are prohibited from using it for any purpose other than fulfilling their obligations to us.

8. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation.
• Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
• Attempt to gain unauthorized access to any part of the Service, other accounts, computer systems, or networks connected to the Service.
• Interfere with or disrupt the integrity, performance, or availability of the Service or its underlying infrastructure.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to send unsolicited communications, spam, or bulk messages.
• Use automated scripts, bots, or other means to access the Service in a manner that exceeds reasonable usage or imposes an unreasonable load on our infrastructure.
• Resell, sublicense, or redistribute access to the Service without our prior written consent.
• Use the Service in any manner that could damage, disable, or impair the Service or interfere with any other party's use of the Service.

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated this Acceptable Use Policy.

9. Intellectual Property

The Service, including all software, code, design, text, graphics, logos, trademarks, and other content provided by WorkwrK (collectively, "Company Materials"), is owned by or licensed to us and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during the term of your subscription.

You may not copy, modify, distribute, sell, lease, or create derivative works based on the Company Materials without our prior written consent. All rights not expressly granted herein are reserved by WorkwrK.

Any feedback, suggestions, or ideas you provide regarding the Service ("Feedback") may be used by us without restriction or obligation to you. You hereby assign to us all rights, title, and interest in and to such Feedback.

10. Limitation of Liability

To the maximum extent permitted by applicable law, WorkwrK and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Service, regardless of the theory of liability (whether in contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to WorkwrK during the twelve (12) months immediately preceding the event giving rise to the claim.

The Service is provided on an "as is" and "as available" basis. We make no warranties or representations, express or implied, regarding the Service, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, or secure.

11. Termination

You may terminate your account at any time by contacting us or through the account settings in the Service. Termination will take effect at the end of your current billing period.

We may suspend or terminate your access to the Service immediately, without prior notice or liability, if:

• You breach any provision of these Terms.
• You fail to pay applicable fees when due and do not cure such failure within 15 days of receiving written notice.
• We are required to do so by law or a governmental authority.
• We reasonably believe that your use of the Service poses a security risk or may cause harm to other users, us, or third parties.

Upon termination, your right to access and use the Service will cease immediately. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6 (Data Ownership), 9 (Intellectual Property), 10 (Limitation of Liability), and 13 (Governing Law).

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on our website and updating the "Effective Date" at the top of this page. For material changes, we will also provide notice via email to the address associated with your account at least 30 days before the changes take effect.

Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and terminate your account before the changes take effect.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat of arbitration shall be Bengaluru, India, and the proceedings shall be conducted in English.

Subject to the arbitration provisions above, the courts of Bengaluru, Karnataka, India shall have exclusive jurisdiction over any matters arising out of or relating to these Terms.

14. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

WorkwrK
Email: legal@workwrk.com
Website: https://workwrk.com